Returns Policy

We Want You To Be Completely Satisfied With Your Purchase. If You Are Not Happy With Your Order, Please Review Our Returns Policy Below.

Returns

Returns Are Accepted Within 5 Days Of Delivery For Unused, Unopened, And Undamaged Hair Products.

To Be Eligible For A Return, The Item Must:

• Be In Its Original Packaging

• Remain Unopened And Unused

• Show No Signs Of Wear, Styling, Cutting, Washing, Or Alteration

Once Your Return Has Been Received And Inspected, Any Approved Refund Will Be Issued To Your Original Payment Method. Original Shipping Charges Are Non-Refundable.

Exchanges

If You Wish To Exchange Your Order For A Different Length, Colour, Or Style, Please Contact Us Within 5 Days Of Receiving Your Order.

Customers Are Responsible For Return Shipping Costs, And Additional Shipping Charges May Apply For The Replacement Item.

Non-Returnable Items

For Hygiene Reasons, We Cannot Accept Returns Or Exchanges On:

• Opened Hair Extensions

• Opened Wigs

• Opened Hair Accessories

• Custom-Made Or Personalised Products

Custom Or Made-To-Order Items Are Non-Refundable Unless They Arrive Faulty Or Defective.

How To Request A Return Or Exchange

To Start A Return Or Exchange, Please Contact Us At makia@bymakia.com And Include:

• Your Order Number

• The Reason For The Return Or Exchange

• Any Relevant Photographs (If Applicable)

Our Team Will Provide Further Instructions Once Your Request Has Been Reviewed.